Commercial
Role Mission:
The Customer Success Specialist (CSS) will work with our strategic partners and focus on optimization of their programs to ensure a best-in-class customer experience. Cross-functional department teamwork with internal and external individuals is critical to accomplishing our mission to become the World’s Partner for Surgical Training.
Key Duties and Responsibilities
- Support day-to-day transactions and documentation of warehouse operations.
- Ship and receive customer assets per established SOPs to support field activity.
- Complete software and hardware verification in accordance with established SOP.
- Accurately log Service Request and provide prompt follow-up for corrective action.
- Monitor inventory levels and assist in forecasting to ensure customer demands are met.
- Assist is creating and updating SOPs to support continuous improvement.
- Provides feedback to upper management for process improvement and safety.
Other Duties
- Positively contribute to the USA commercial team activity.
- Provide regular activity plans & reports.
- Assist in company projects as required.
- Adhere to the company’s policies.
- Other duties as it relates to company growth.
Minimum Education/ Experience Requirements:
- Bachelor’s or equivalent qualification, preferably in STEM, life sciences, healthcare, business, marketing, or economics.
- Highly organized and a self-starter.
- Proven ability of effective written and verbal communication and listening skills.
- Strong interpersonal skills with an ability to effectively communicate and project themself.
- Strong commitment to customer service and satisfaction.
- Ability to effectively work on and manage many priorities at one time.
- Competent in the use of Microsoft 365 (Word, Excel, PowerPoint, Teams and Outlook).
- Has an approachable manner that encourages interaction with others.
- Highly driven with a strong motivation to succeed.
- Fluency and clarity in written & spoken English.
Apply for this post
If you think you would be a great fit for Inovus Medical and our opportunity aligns with your career aspirations then we would love to hear from you. In order to apply for this role please complete the application form, ensuring to upload your resume when prompted. Please give us a day or so to review your documents, following which we will be in touch