Please take a video of this and send it to firstname.lastname@example.org, we may need to replace a part for you and can arrange for this once we have received your video.
Please make sure the button on the side of the needle holder (next to the Inovus logo) is set in the ‘up’ position. When this is pushed down it dis-engages the ractchet mechanism. If this does not solve the problem please take a video of the issue you are having and email this to us at email@example.com and we will provide further support.
Windows users: Download the guide.
Mac users: Download this guide.
You will need to manually re focus the camera by twisting the black lens housing. Please note this can be quite stiff. Please see the hardware set up video for the specific model you have purchased to show you how to do this.