Inovus Support Center

Pre-sales support

Customs Information

Thank you for choosing Inovus Medical for your surgical training needs. We are dedicated to providing you with high-quality products and excellent service. When you shop with us, it's essential to understand the customs and import duties associated with international orders. 

1. International Orders

Inovus Medical is proud to serve customers around the world. For all deliveries outside the United Kingdom, especially to countries without a free trade agreement with the UK, customs and import duties may apply to your order. Please be aware that these fees are not included in the purchase price and will be your responsibility.

2. Your Responsibility

It is crucial to note that it is the customer's responsibility to pay any customs and import duties associated with your order. Failing to pay these fees in a timely manner may result in delays and complications with your delivery.

3. Return of Unpaid Orders

If customs and import duties are not paid and result in the non-delivery or return of your order to Inovus Medical in the UK, you, the customer, will be liable for any costs associated with re-shipping the product. These costs may include return shipping, customs fees, and re-shipping fees.

4. Estimate of Customs and Import Duties

To help you estimate potential customs and import duties for your specific location, we recommend contacting your local customs office or tax authority. Please note that the final amount may vary and is determined by your local customs authorities.

5. Delivery Times

Customs processing can sometimes lead to delays in the delivery of your order. While we strive to provide accurate delivery estimates, we advise our international customers to consider the possibility of additional time required for customs clearance.

6. Tracking Your Order

You will receive a tracking number for your order, allowing you to monitor its progress during the shipping process. We recommend tracking your order regularly and contacting your local courier or customs office for any updates or inquiries about the status of your shipment.

7. Customer Support

If you have any questions or concerns about customs and import duties or need assistance with your international order, please do not hesitate to contact our customer support team. We are here to help and provide guidance to ensure a smooth shopping experience.

Thank you for choosing Inovus Medical. We are committed to delivering our surgical training technologies to your doorstep, no matter where you are in the world. We appreciate your trust in our products and services and are dedicated to making your shopping experience as seamless as possible. If you have any further questions or need additional information, please don't hesitate to contact us.