Inovus Support Center

Pre-sales support

Warranty Information

This limited warranty applies to any order, purchase, receipt, delivery or use of any products and services (collectively, in a “purchase”) from Inovus Ltd or any of its subsidiaries or affiliates or authorised reseller (“reseller”). If you enter into a separate written agreement with any of the aforementioned this warranty may be declared null and void.

This warranty applies to your purchase unless you notify Invous Ltd® in writing that you do not agree to this agreement within 15 days after you receive this agreement and you return your product or cancel services under Inovus Ltd®’s refund policy. This agreement contains a dispute resolution clause (please see below).

THE TERMS AND CONDITIONS APPLICABLE TO INOVUS© LIMITED WARRANTY ARE AS SET FORTH BELOW:

Limited Warranty

Inovus Ltd® warrants to the end user (“Customer”) that the product will be free from defects in workmanship and materials, under normal use and service, for one (1) year, or such longer period as Inovus Ltd® may announce publicly from time to time for particular products, from the date of purchase from Inovus Ltd® or an authorized reseller. Inovus Ltd®’s sole obligation under this express warranty shall be, at Inovus Ltd®’s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, Inovus Ltd® may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Inovus Ltd®.

Replacement products or parts may be new or reconditioned. Inovus Ltd®  warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Inovus Ltd® must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Inovus© Ltd until the returned item is received by Inovus Ltd®. The repaired or replaced item will be shipped to Customer, at Inovus Ltd®’s expense, no later than thirty (30) days after Inovus Ltd® receives the defective product, and Inovus Ltd® will retain risk of loss or damage until the item is delivered to Customer.

Exclusions

Inovus Ltd® will not be liable under this limited warranty if its testing and examination show that the alleged defect or malfunction in the product does not exist or results from:

• Failure to follow Inovus Ltd® installation, operation, or maintenance instructions
• Unauthorized product modification or alteration
• Unauthorized use of common carrier communication services accessed through the product
• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or
• Acts of third parties, acts of God, accident, fire, lighting, power surges or outages, or other unpredictable random hazards.

WARRANTY EXCLUSIVE. IF AN INOVUS LTD® PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT INOVUS LTD®’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. INOVUS LTD® NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.

Support and service agreements

If you purchased your product from an Inovus Ltd® Authorised Reseller, contact the Authorised Reseller for information about support and service agreements applicable to your product. For information on Inovus Ltd®’s service, go to the Inovus Ltd® web site www.inovus.org, or contact Inovus Ltd® at info@inovus.org.

Limitation of Liability

TO THE FULL EXTENT ALLOWED BY LAW, INOVUS LTD® EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF INOVUS LTD® OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT INOVUS LTD®’ OPTION.   

THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.