Need a little extra help? 

Find all of the answers you need in our frequently asked questions area. 

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Software FAQ

Please access remote support through the webapp. An explainer video on how to do this can be seen here. Please note this is only available 1000-1630 Monday-Friday GMT.

Our LapSkills platform has been discontinued and this is the reason why it is no longer possible for you to login to the site. All of the video resources are now available to watch on YouTube. To operate your simulator, you will now need to use your computer's own software (Mac / Windows) after connecting the simulator's camera (see below for instructions on how to do this for Mac and Windows). Mac setup camera Windows setup camera

This can be fixed by installing the OBS software package. Please follow these instructions on how to install these.  Download PDF

LapAR can be installed on multiple computer systems, of course you will need an active licence and user account to access the software.