Inovus support centre

FAQ's

• I have set up my Pyxus HD, Pyxus HD Move or LapAR take home simulator and the image is blurry, how do I fix this?

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  You will need to manually re-focus the camera by twisting the black lens housing. Please note this can be quite stiff. Please see the hardware instructions above for the specific model you have purchased to show you how to do this.

• The ratchet on my needle holder is slipping and not holding the needle in place (all purchases since September 2017)?

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  Please make sure the button on the side of the needle holder (next to the Inovus logo) is set in the 'up' position. When this is pushed down it dis-engages the ractchet mechanism. 

  If this does not solve the problem please take a video of the issue you are having and email this to: support@inovus.org and we will provide further support.

• I have a Bozzini Laparosocpic or Bozzini Hysteroscopy Simulator and am experiencing lines on the screen?

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  Please take a video of this and send it to support@inovus.org, we may need to replace a part for you and can arrange for this once we have received your video.